Every company is made up of staff, processes, tasks and a product!
The golden rule of any company that wants to grow and achieve its goals – “everything in the company must be registered”!
This is what differentiates a company that extinguishes fires, from a company in which the boss does not face questions: how? why ?! who is responsible for this!?!
“Welcome Book” – this is all the information that is applied or needed in the company!
Welcome Book chapters:
- About company:
History, purpose, company objectives, target segment, company products and services
- Company staff:
Organizational structure, business processes, job descriptions, motivation system
Sales rules and techniques, sales scripts, customer service steps, customer work rules
- Reporting and planning
Development of forms and types of employee reporting
- The flow of documents of the company
handouts, invoices, applications, checklists, technical cards.
- Sistemul CRM . 1С. Working rules. steps.
“Welcome Book” is a product which offer results of many problems key-operational in the company !
Some of these:
- Staff integretion
- Staff training
- Staff turnover
- Reduction of defective products
- Reducing the quality of service
- Increased involvement
- Increases discipline and systematization
- Allows the development of the company
Stages of realization “Welcome Book”:
- Staff audit
- Business process audit
- Elaboration of the realization plan
- Work on the project
- Checkpoint and presentation
- Implementation and staff training
The term of elaboration of the decision: 2 – 6 months according to the necessary decisions
For an optional efficiency on the given product you need the CRM System.
We recommend that you integrate the Welcome Book with the CRM system, the efficiency will be much higher.